Civic Issues Tracking System is an efficient and effective system to report physical civic problems to the relevant authority and get them solved.
Why Civic Issues Tracking System?
Currently citizens can report their physical civic issues to those authorities,
- By a letter
- Over the telephone
- Go to the local authority and note the issue in the note book kept there.
These are inefficient and outdated methods considering the technology using today. Therefore people tend to consider these methods as troublesome ones. Sometimes they even don’t know exactly where to report and how to report. Therefore there is a necessity of a new way of reporting physical civic issues to the local authorities in a more effective and easy way.
There are 23 Municipal councils and 41 urban councils in Sri Lanka. Currently there is no such automated system in any of those.
So we introduced Civic Issues Tracking System.
This system will overcome these weaknesses. Reporting will become a straight forward and user friendly, which takes less amount of time. And it will provide more features rather than conventional reporting mechanisms (i.e. multimedia can be sent with the complaint; geotag technology will be used). Other than complaints, proposed system will facilitate to make suggestions to the authorities. When the citizens report or suggest about the physical civic issues to the proposed system, it will categorize and prioritize them.
Citizens can track the status of the reported issue. They can measure how efficient their local government is. Citizens can comment for the reported issues too. Hense proposed system facilitates citizens to report the physical civic issues to the local authorities quickly and it urges local governments to solve the issue as quickly as they can. It will increase the sense of belonging not only of the citizens but also of the local governments. Ultimately the project will make the living areas of the citizens more pleasant.
This system will overcome these weaknesses. Reporting will become a straight forward and user friendly, which takes less amount of time. And it will provide more features rather than conventional reporting mechanisms (i.e. multimedia can be sent with the complaint; geotag technology will be used). Other than complaints, proposed system will facilitate to make suggestions to the authorities. When the citizens report or suggest about the physical civic issues to the proposed system, it will categorize and prioritize them.
Citizens can track the status of the reported issue. They can measure how efficient their local government is. Citizens can comment for the reported issues too. Hense proposed system facilitates citizens to report the physical civic issues to the local authorities quickly and it urges local governments to solve the issue as quickly as they can. It will increase the sense of belonging not only of the citizens but also of the local governments. Ultimately the project will make the living areas of the citizens more pleasant.
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